Privacy Policy
Last updated: January 2024
Introduction
spry-lotus is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Submit an enquiry or quote request form
- Contact us via email or other communication channels
- Request a consultation or site assessment
- Enter into a service agreement with us
This information may include your name, email address, postal address, property details, and energy usage information.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or source
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To prepare and deliver quotes and proposals
- To schedule and conduct site assessments
- To process and fulfil service agreements
- To improve our website and service offerings
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in delivering our services (installers, electricians)
- Government bodies for rebate applications and grid connection approvals
- Financial institutions when processing payment plans
- Legal authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Information related to completed installations may be retained for warranty and service purposes.
Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Complain to the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:
spry-lotus
42 Solar Way
Sydney, NSW 2000
Australia
[email protected]